Do I have to pay a delivery charge?
What delivery services do you offer?
Can I have my order delivered to another country?
What is your cut-off time and working days ?
We work from Monday - Friday from 09am - 5pm.
Cut-off time before 2pm on a working day.
How long will my delivery take?
Taraherbal.co.uk is an online shop, and we can deliver your order to your door throughout all of the UK. However, it is not possible for you to collect your order directly from our warehouses.
Why haven't I received any confirmation emails?
All notification emails are sent to the email address that has been used to place the order, if the email address was entered incorrectly you will not receive the email. Please also make sure to check your spam folders of the email address.
If you have not received any emails please contact us.
Frequently Asked Questions
How long will the return take?
Please allow 7-10 working days from receipt of your goods at our warehouse for the return to be processed.
Why have I been refunded? I asked for an exchange.
If your requested order is unavailable at the time your return is processed, we will provide you with a full refund and notify you by email.
How do I return my order?
Please contact us for return form; you have 14 days to return your order from the date of delivery.
Have you received my return?
Please check your return tracking information to see if we have received your return. Once received please allow 7-10 working days for the return to reach us.
Do I have to pay for my return?
No you do not have to pay for your returns if you comply with our return policy.