Privacy Policy

Privacy Policy

TaraHerbal UK

Last updated: 24 October 2026

At TaraHerbal, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal data when you visit https://taraherbal.co.uk, purchase products, create an account or contact us.

We process personal information in accordance with applicable UK data-protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

TaraHerbal is a UK-based online retailer specialising in Ayurvedic, herbal and wellness products.

Business name: TaraHerbal
Data controller: Liga Shewale trading as TaraHerbal
Business address: 118 Mortimer Road, South Shields, NE33 4UQ, United Kingdom
Email: contact@taraherbal.co.uk
Telephone: +44 7456 437009

For privacy enquiries, please contact TaraHerbal using the details above.

References to “TaraHerbal”, “we”, “us” and “our” mean the business identified above.

2. Personal Information We Collect

Depending on how you use our website, we may collect the following information.

Customer and contact details

  • Full name
  • Billing and delivery addresses
  • Email address
  • Telephone number
  • Customer account details
  • Information included in enquiries or messages

Order and transaction information

  • Products purchased
  • Order dates, amounts and statuses
  • Delivery and tracking information
  • Payment method and transaction references
  • Refund and cancellation details
  • Relevant customer-service communications

Account information

If you register an account, we may store your account username, email address, order history, saved addresses and account preferences.

Passwords are stored using security measures provided by WordPress and its authentication systems rather than as readable passwords.

Technical and website information

When you visit our website, certain technical information may be processed, including your IP address, browser type, device information, pages visited, cookie preferences and security logs.

Optional analytics and advertising information is handled according to your applicable cookie choices.

Information you provide voluntarily

If you submit a contact form, wholesale enquiry, product review or back-in-stock notification request, we may process the information needed to respond or provide that service.

3. Why We Use Your Information

We use personal information for the following purposes:

  • Processing and fulfilling customer orders.
  • Accepting payments and issuing refunds.
  • Arranging delivery and providing tracking information.
  • Managing customer accounts.
  • Answering enquiries and handling complaints.
  • Processing returns, cancellations and warranty claims.
  • Sending essential order and service communications.
  • Maintaining accurate business and accounting records.
  • Protecting the website and preventing fraud.
  • Sending requested stock-availability notifications.
  • Requesting customer feedback or reviews where permitted.
  • Sending marketing communications where legally permitted.
  • Measuring and improving advertising performance where appropriate consent and other legal requirements are satisfied.
  • Complying with applicable legal obligations.

We do not treat visiting the website or accepting our Terms & Conditions as consent to every use of personal information.

4. Our Legal Bases for Processing

Under UK GDPR, personal data must be processed on an appropriate lawful basis.

Purpose Lawful basis
Processing orders, delivery, payments and refunds Performance of a contract
Managing customer accounts and order-related enquiries Performance of a contract or legitimate interests, depending on the activity
Tax, accounting and legally required records Legal obligation
Website security and fraud prevention Legitimate interests, or legal obligation where applicable
Responding to general enquiries Legitimate interests or steps requested before entering a contract
Optional marketing and advertising activities Consent where required, or legitimate interests where the law permits
Optional advertising or analytics cookies Consent where required under PECR
Handling legal disputes and enforcing rights Legitimate interests or legal obligation, as applicable

Where we rely on legitimate interests, those interests include operating and protecting our business, assisting customers, maintaining accurate records and improving our services. We consider those interests against individuals’ rights and freedoms.

Where consent is the legal basis, you can withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Orders and WooCommerce

Our online store operates using WordPress and WooCommerce.

When you place an order, WooCommerce processes information needed to complete the purchase, including billing and delivery details, product selections and order information.

We use this information to process payments, dispatch products, communicate about orders, manage returns and comply with legal obligations.

Customers who register an account may be able to view their orders, addresses and account information through the My Account area.

Customers can request corrections or deletion of eligible account information by contacting us. We may need to retain certain transaction records for legal or accounting purposes even after an account is closed.

6. Payment Processing — Stripe and PayPal

TaraHerbal offers secure online payment options through Stripe and PayPal, where available at checkout.

When you make a payment, the relevant provider may process information such as payment details, billing information, transaction values, IP addresses and fraud-prevention information.

TaraHerbal receives the transaction information necessary to manage your order and payment.

We do not normally store customers’ complete card numbers or card security codes in our WooCommerce order records.

Depending on the payment method, saved-payment functionality may use secure provider-managed payment tokens rather than storing complete card details on our website.

Stripe and PayPal also process certain personal information under their own privacy notices and legal responsibilities.

For further information, please see:

7. Delivery Providers

We share relevant delivery information with Royal Mail or other delivery providers used to fulfil orders.

This normally includes the recipient’s name, delivery address and any necessary contact or delivery instructions.

Delivery providers use this information to transport, track and deliver parcels, manage delivery enquiries and meet their applicable legal responsibilities.

We do not provide couriers with information unrelated to the delivery service unless necessary and lawful.

8. Google Merchant Center and Google Ads

TaraHerbal uses Google for WooCommerce to connect product information with Google services, including Google Merchant Center and Google Ads.

These services may process information relating to product listings, website interactions, advertising performance and purchases.

Where permitted and appropriately configured, Google Ads Enhanced Conversions may use customer-provided information, such as an email address, in a hashed form to improve conversion measurement.

Hashed information may still qualify as personal data under data-protection law.

Advertising cookies and related technologies are subject to applicable consent requirements.

Customers can manage optional cookie choices through the Complianz cookie-consent controls available on our website.

We aim to ensure that advertising measurement respects those choices. The operation of individual Google services may also be subject to Google’s own privacy terms.

Google’s privacy information is available at:

https://policies.google.com/privacy

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support its operation.

Some cookies are necessary for essential functions such as:

  • Keeping products in your shopping basket.
  • Managing checkout sessions.
  • Maintaining account sign-in functionality.
  • Remembering cookie preferences.
  • Supporting website security.

Other cookies or technologies may be used for optional statistics, advertising and related purposes.

We use Complianz to provide cookie-consent choices, including options to accept, deny or manage preferences.

Where consent is required, optional cookies should not be placed before the appropriate consent has been obtained.

You can review or change your choices using the consent-management controls on our website.

For further details, visit our Cookie Policy.

10. Customer Reviews and Notifications

TaraHerbal uses services and plugins that may support customer reviews, contact forms and stock notifications.

Trustpilot

Where Trustpilot review invitations or integrations are used, relevant customer and order information may be processed for permitted review-related purposes. Trustpilot’s own privacy notice also applies to its services.

Back-in-stock notifications

If you request notification when a product becomes available, we may use your email address and product selection to provide that notification.

Contact and wholesale forms

Information submitted through our contact or wholesale forms is used to review and respond to the relevant enquiry.

Marketing messages are subject to the separate rules described below.

11. Marketing Communications

We may send information about TaraHerbal products, promotions or offers where we have a lawful basis and comply with applicable electronic-marketing rules.

This may include cases where you have expressly opted in to marketing.

In limited circumstances, the law also permits marketing to existing customers about similar products where the conditions for the customer “soft opt-in” are satisfied, including appropriate opportunities to opt out.

You can stop receiving marketing messages at any time by using the unsubscribe option where provided or contacting us at contact@taraherbal.co.uk.

We will not make promotional emails a condition of purchasing products.

Essential order confirmations, delivery updates and other necessary service messages are not treated as optional promotional subscriptions.

12. Who We Share Information With

We may share personal information with service providers when necessary to operate TaraHerbal lawfully and securely.

Depending on the service involved, recipients may include:

  • WooCommerce, WordPress and relevant website service providers.
  • Payment providers, including Stripe and PayPal.
  • Delivery providers, including Royal Mail.
  • Google services used for product listings and advertising.
  • Trustpilot and applicable customer-feedback services.
  • Providers supporting contact forms, emails and stock notifications.
  • Website hosting, security and technical-support providers.
  • Accountants, professional advisers and relevant public authorities where required.

We share information only where there is an appropriate purpose and lawful basis.

Some providers act as data processors on our instructions, while others act as independent data controllers for their own services.

We do not sell customer contact lists to unrelated third parties.

13. International Data Transfers

Some of our service providers operate internationally or may process information outside the United Kingdom.

Where a transfer of personal data is subject to UK international-transfer restrictions, we must ensure that an applicable lawful transfer mechanism is in place.

Depending on the circumstances, this may involve UK adequacy regulations, recognised contractual safeguards or another legally permitted mechanism.

Customers can contact us to request further information about relevant transfers and available safeguards.

14. How Long We Keep Information

We retain personal information only for as long as needed for the purposes for which it was collected and any applicable legal requirements.

Our retention decisions include the following:

Order and transaction records: Retained for the periods necessary to comply with tax, accounting, consumer-rights and dispute-resolution obligations.

Customer accounts: Retained while the account is needed and subject to our applicable account-retention arrangements. Customers can request closure or deletion, subject to legal exceptions.

Customer-service enquiries: Retained for as long as reasonably necessary to respond to the enquiry, maintain appropriate records or resolve a dispute.

Marketing records: Retained while the relevant lawful basis continues and as necessary to record unsubscribe requests or prevent unwanted marketing.

Security logs and technical data: Retained according to operational security needs and applicable retention settings.

For UK sole-trader tax records, HMRC generally requires records to be kept for at least five years after the relevant 31 January tax-return submission deadline, although longer periods can apply.

Where the retention period depends on the nature of the record, we assess the applicable legal duties, any outstanding disputes and whether the information is still necessary.

We delete, anonymise or securely archive information when retention is no longer justified.

15. How We Protect Personal Information

We use reasonable organisational and technical measures to protect information against unauthorised access, misuse, alteration, accidental loss and disclosure.

These measures may include restricted administrative access, account authentication, secure connections, payment-provider security controls and website security monitoring.

No internet-based service can guarantee complete security.

Customers should protect their account passwords and contact us if they suspect unauthorised account activity.

16. Your Data-Protection Rights

Depending on the circumstances and the lawful basis for processing, you may have the right to:

  • Access: Request a copy of your personal information.
  • Rectification: Ask us to correct inaccurate or incomplete information.
  • Erasure: Request deletion where the legal conditions are met.
  • Restriction: Ask us to limit certain processing.
  • Objection: Object to processing based on legitimate interests, including an absolute right to object to processing for direct marketing.
  • Data portability: Receive certain information in a portable format where applicable.
  • Withdrawal of consent: Withdraw consent for processing that relies on it.

You can exercise these rights by contacting:

contact@taraherbal.co.uk

We may need to verify your identity before disclosing or changing personal information.

We will respond within the periods required by applicable law. Some requests may be refused or limited where a legal exemption applies.

Exercising your rights is normally free, although the law permits fees or other responses in certain exceptional circumstances.

17. Automated Processing and Fraud Prevention

Payment and security providers may use automated systems to assess transactions, identify suspicious activity or protect against fraud.

The nature of those checks depends on the providers and services involved.

Where any solely automated decision-making with legal or similarly significant effects is carried out, applicable data-protection requirements and rights must be respected.

Please contact us if you have concerns about a payment or automated fraud-prevention decision involving an order.

18. External Websites

Our website may contain links to external websites, payment services, manufacturers or other third parties.

Those organisations may operate their own privacy policies and data-processing practices.

We recommend reviewing the privacy information of any external service you choose to use.

19. Complaints

If you have concerns about how TaraHerbal handles your personal information, please contact us first.

Email: contact@taraherbal.co.uk
Telephone: +44 7456 437009

We will investigate data-protection complaints and respond appropriately.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.

Website: https://ico.org.uk/make-a-complaint/

20. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change.

The latest version will be published on this page with an updated revision date.

Where required, we will inform individuals about significant changes or obtain fresh consent before introducing processing that requires it.

21. Contact TaraHerbal

For privacy questions, information requests or concerns about how we use personal data:

TaraHerbal

118 Mortimer Road
South Shields
NE33 4UQ
United Kingdom

Email: contact@taraherbal.co.uk
Telephone / WhatsApp: +44 7456 437009
Website: https://taraherbal.co.uk

Customer service hours: Monday–Friday, 9:00 am–5:00 pm, excluding applicable holidays.