Help Center - Taraherbal UK

How can we help?

Welcome to TaraHerbal Customer Support. Find answers to common questions about shopping, delivery, returns, refunds and your account.

Shopping and Orders

How can I place an order?

Browse our products, add your chosen items to your basket and proceed to checkout. Review your order and delivery details before completing payment.

What payment methods do you accept?

We accept secure online payments through Stripe and PayPal, using the payment options available at checkout.

Can I change or cancel an order?

Please contact us as soon as possible if you need to change an order. We will try to help before dispatch, although changes cannot be guaranteed.

Eligible online consumer purchases also benefit from statutory cancellation rights. Please see our Returns & Refunds Policy.

Delivery

How much does delivery cost?

Standard UK delivery costs £3.60.

Qualifying orders of £39 or more receive free standard UK delivery, subject to the eligibility conditions shown at checkout.

How long does delivery take?

Our estimated standard delivery time is 3–5 working days.

Working days normally exclude weekends and bank holidays. Delivery times may vary depending on the destination and courier service.

When will my order be dispatched?

Our normal processing hours are Monday–Friday, 9:00 am–5:00 pm, excluding bank holidays.

Orders received before 2:00 pm may be dispatched on the same working day, subject to stock and operational availability. Same-day dispatch is not guaranteed.

Do you deliver outside the UK?

TaraHerbal currently offers delivery to eligible UK addresses only.

What if my parcel is missing?

If your tracking says delivered but you have not received the parcel, please contact us with your order number.

We will investigate with Royal Mail or the relevant delivery provider.

If a courier leaves a parcel in an unauthorised safe place, marking it as delivered does not automatically remove TaraHerbal’s legal responsibility.

Where can I find more delivery information?

Visit our Delivery Help page:

https://taraherbal.co.uk/help-center/delivery-help/

Returns and Refunds

How do I return my order?

For eligible online purchases, you generally have 14 calendar days after receiving the goods to notify us that you wish to cancel.

You then have another 14 calendar days to send the goods back.

You can notify us by emailing contact@taraherbal.co.uk. Please include your order number and the products you wish to return.

You do not have to use a particular return form to exercise a statutory cancellation right.

Do I have to pay for return postage?

For ordinary change-of-mind returns, customers pay the direct return postage costs, as disclosed before purchase.

If the goods are faulty, damaged, incorrect or not as described, TaraHerbal covers reasonable return costs where required by law.

Where should I send my return?

TaraHerbal
118 Mortimer Road
South Shields
NE33 4UQ
United Kingdom

We recommend using a suitable postal service and retaining proof of postage.

How will I know whether my return has arrived?

You can check the tracking information supplied by your return courier.

If you need assistance, contact us with your order number and tracking reference.

How long does a refund take?

Refunds for eligible cancellations are issued without undue delay and within the applicable legal deadline.

For goods that must be returned, we will normally refund within 14 calendar days of receiving the goods back or receiving evidence that they were sent back, whichever is earlier.

The time it takes your bank or payment provider to display the refund may vary.

Will my original delivery charge be refunded?

For an eligible cancellation of an entire order, we refund the applicable original standard delivery charge.

If you selected a more expensive delivery option, the refund may be limited to the cost of our least expensive standard delivery service, as permitted by law.

Can I exchange an item?

Please contact us if you would prefer an exchange.

Exchanges depend on product availability and applicable return conditions. If an exchange cannot be arranged, we will explain the available refund or replacement options.

What if my product is faulty or damaged?

We will investigate and provide the remedy required under applicable consumer law, which may include a refund, replacement or repair.

Your statutory rights are not limited to the ordinary 14-day change-of-mind cancellation period.

Where can I read the full Returns Policy?

https://taraherbal.co.uk/help-center/returns-help/

Customer Accounts

Do I need an account to shop?

You can use the checkout options currently available on our website. Creating an account may make it easier to view your orders and manage saved details.