Need help shopping with TaraHerbal? Find answers about choosing products, using your basket, paying for your order and getting support after checkout.
View Your Basket · Track Your Order · Contact Us
Shopping and product availability
How do I find a product?
Use the website search to look for a product or brand, or browse our shop. Open the product page to check its description, price, pack size and availability before ordering.
Where a product has different sizes or flavours, select your preferred option before adding it to your basket.
What if a product is out of stock?
Check the product page for its current availability. If a stock notification option is displayed, you can register to receive an email when it becomes available.
You can also contact us with the product name to ask about availability. Restock dates cannot always be confirmed.
Where can I find ingredients and directions?
Check the product description and packaging for ingredients, directions, warnings and storage instructions. Contact us before ordering if you need information that is missing or unclear.
Your basket and checkout
How do I change or remove an item?
Open your basket to review your items. Adjust the quantity or remove an item before proceeding to checkout. If an Update basket button appears, select it to save your changes.
Check your selected products, sizes, quantities and order total before paying.
Do I need an account?
Follow the options shown at checkout. If you already have an account, signing in lets you access your account details and associated orders.
For help signing in or resetting your password, visit Account Help.
Which payment methods can I use?
The payment methods available for your order are displayed at checkout. Choose one of the options shown and follow the payment instructions.
Never send us your full card number, security code, password or one-time payment code.
How do I use a discount code?
Enter your code in the coupon field where available and apply it before completing payment. Check that the discount appears in your order total.
If a code does not work, check its expiry date, minimum spend and any product restrictions.
Why can’t I complete my order?
Check that:
- All required checkout fields are completed.
- Your email address, delivery address and postcode are correct.
- Your chosen products are still available.
- Any payment authentication requested by your bank has been completed.
Read any error message displayed. If you are unsure whether payment succeeded, check your email and account orders before trying again.
If the problem continues, contact us with the error message or a screenshot, with payment details hidden.
After placing your order
Where is my order confirmation?
Check the inbox and spam or junk folder for the email address you entered at checkout.
If you cannot find a confirmation, contact us with your name, email address and approximate order time so we can investigate.
Can I change my items, delivery address or cancel my order?
Contact us as soon as possible with your order number and the change you need. We will check the order’s progress and explain the available options.
We cannot guarantee changes before dispatch. If your order has already been sent, we will advise you on the next steps.
How much is delivery?
Available delivery services and charges are shown at checkout after you enter your delivery address. Review these before paying.
Visit Delivery Help for more information.
How do I track my order?
Visit Track Your Order and enter your order number and billing email address.
You can also sign in to My Account to view your associated orders.
What if an item is damaged, incorrect or missing?
Contact us with your order number and a description of the problem. Include clear photographs where relevant and keep the packaging while we investigate.
How do I arrange a return?
Visit Returns Help for return information, or contact us for assistance with your order.
Still need help?
Contact TaraHerbal and include your order number, if you have one, along with a short description of your question.