Need help signing in or managing your TaraHerbal account? Choose an option below or browse our answers.
Sign In / Register · Reset Password · Track Your Order
Signing in and creating an account
How do I sign in?
Visit My Account and enter your username or email address and password.
If you cannot remember your password, use the reset-password link rather than creating another account.
How do I create an account?
Open My Account and enter your email address under Register. You will receive an email with a link to set your password.
Check your spam or junk folder if the email does not appear in your inbox.
Why is my email address not recognised?
Check for spelling mistakes and spaces before or after the address. Try the email address you used when registering.
Placing an order does not necessarily mean you created an account. If you checked out as a guest, use order tracking to check that purchase.
Password and login help
I have forgotten my password
Go to Reset Password, enter your username or registered email address, and follow the instructions in the email.
My password-reset email has not arrived
Check your spam or junk folder and confirm you entered the correct email address. Allow a few minutes for delivery.
If you requested several resets, use the most recent email. Contact us if you still cannot regain access.
I still cannot sign in
Check that Caps Lock is off and that your browser is not filling in an old password. Try resetting your password.
For further help, contact TaraHerbal. Never send us your password or password-reset link.
Orders and account details
Where can I find my orders?
Sign in to My Account and select Orders to view purchases associated with that account.
If an order is missing, check your confirmation email to see which email address you used.
Can I track an order without signing in?
Yes. Visit Track Your Order and enter your order number and billing email address.
Your order number appears in your confirmation email.
How do I update my email address or password?
Sign in and open Account details. Make your changes and select Save changes.
How do I update my delivery or billing address?
Sign in and open Addresses to edit your saved details.
Changing a saved address does not automatically change an order you have already placed. Contact us promptly if an existing order has the wrong address.
Privacy and account closure
How do I request account closure?
Contact TaraHerbal using the email address associated with your account. We may need to verify your identity before processing the request.
Read our Privacy Policy for information about how personal data is handled.
Still need help?
Contact our customer support team with a short description of the problem. For an order enquiry, include your order number.
Please do not send passwords or full payment-card details.