Delivery & Shipping Policy
TaraHerbal UK
Last updated: 24 October 2026
At TaraHerbal, we aim to process and deliver your orders safely, promptly and efficiently. This policy explains our delivery charges, dispatch times and procedures for delayed, missing or damaged parcels.
1. UK Delivery
TaraHerbal currently delivers to eligible addresses within the United Kingdom.
Delivery availability depends on the destination and the shipping services offered at checkout.
Any applicable delivery restrictions or additional charges will be disclosed before you place your order.
We do not currently advertise international delivery through our website.
2. Delivery Charges and Times
Our standard delivery services are:
| Delivery Method | Charge | Estimated Delivery |
|---|---|---|
| Standard UK delivery — orders over £39 | FREE | 3–5 working days |
| Standard UK delivery — other orders | £3.60 | 3–5 working days |
| Faster UK delivery | £5.50 | 1–3 working days |
Free delivery eligibility is calculated at checkout based on the applicable order total and shipping rules.
All available delivery methods and their total charges will be displayed before payment.
Delivery estimates normally exclude weekends and bank holidays. Dispatch and delivery times may vary by destination, courier service and stock availability.
Where we expressly agree to deliver within a particular period or by a specific date, your rights regarding that agreed delivery period will apply.
3. Order Processing and Dispatch
Working days: Monday to Friday, excluding bank holidays.
Business hours: 9:00 am–5:00 pm.
Order processing cut-off: 2:00 pm on working days.
Orders received before 2:00 pm may be dispatched on the same working day, subject to payment confirmation, stock availability and operational capacity.
Orders received after 2:00 pm, on weekends or on bank holidays will normally begin processing on the next working day.
Same-day dispatch is not guaranteed unless expressly confirmed.
We will notify customers when their orders have been dispatched.
4. Delivery Timeframes
We aim to deliver within the estimated period shown at checkout.
Delivery estimates may be affected by exceptional weather, courier disruptions, public holidays or other circumstances.
If we anticipate a significant delay, we will endeavour to inform you and provide updated delivery information.
Under the Consumer Rights Act 2015, goods must generally be delivered without undue delay and within 30 days after the contract is made where no different delivery period has been agreed.
Where delivery is delayed or an agreed delivery deadline is missed, customers retain their statutory rights, including the right to cancel and receive a refund when the legal conditions are met.
5. Order Confirmation and Tracking
After placing an order, customers will normally receive an order confirmation at the email address provided during checkout.
A dispatch notification may include tracking information where a tracked delivery service is used.
If you have not received an expected email, please check your spam or junk folder and confirm that the email address entered at checkout was correct.
You can contact us if you require assistance with an order.
6. Delivery Addresses
Customers should provide a complete and accurate delivery address, including the correct postcode and any necessary delivery instructions.
Please check your address carefully before confirming payment.
If you notice an error, contact us as soon as possible. We will try to correct the address before dispatch, but changes may not be possible once a parcel is with the courier.
If a parcel is returned because of incorrect address information or an unsuccessful delivery, we will contact you to discuss redelivery or another appropriate resolution.
Any additional charges will be explained and applied only where lawful and appropriate. Your statutory rights remain unaffected.
7. Missing or Lost Parcels
If your order has not arrived within the expected period, please contact TaraHerbal.
We will investigate the matter with the delivery provider and provide an appropriate solution.
Where we arrange delivery, TaraHerbal generally remains responsible for the goods until they come into your physical possession or that of a person you identify to receive them.
If a parcel is lost before lawful delivery, we will provide an appropriate remedy, which may include replacement or refund.
An exception may apply if you independently commission a carrier that was not offered by TaraHerbal.
8. Damaged Parcels or Missing Items
If your parcel arrives damaged, contains incorrect goods or has missing items, please contact us as soon as reasonably possible.
Please retain the packaging where practical. Photographs may help us investigate a problem with the courier.
Providing photographs is not a condition of exercising your statutory rights.
We will investigate and arrange an appropriate remedy in accordance with UK consumer law.
Where goods are faulty, damaged or incorrectly supplied, TaraHerbal will cover reasonable return costs when legally required.
9. Missed Deliveries
If nobody is available to receive a delivery, the courier may attempt redelivery or provide instructions for collection or rearranging delivery.
Please follow the courier’s delivery notification where appropriate.
If you authorise delivery to a nominated person or safe location, the legal position may depend on the delivery arrangements and whether your instructions were followed.
Nothing in this policy transfers responsibility for goods to customers earlier than permitted by law.
10. Collection Orders
TaraHerbal operates primarily as an online retailer.
Customer collection is not currently offered as a standard checkout service.
Please do not visit our business address to collect an order unless a collection arrangement has been expressly confirmed.
11. Returns and Refunds
For change-of-mind returns, customers are responsible for the direct return postage costs, as properly disclosed before purchase.
For faulty, damaged, incorrect or misdescribed goods, TaraHerbal covers reasonable return costs where required by law.
Details of cancellation rights, return periods and refund procedures are explained in our Returns & Refunds Policy.
12. Contact TaraHerbal
If you have questions about delivery, dispatch, tracking, missing parcels or damaged goods, please contact:
TaraHerbal
Email: contact@taraherbal.co.uk
Telephone / WhatsApp: +44 7456 437009
Contact page: https://taraherbal.co.uk/contact/
Business address:
TaraHerbal
118 Mortimer Road
South Shields
NE33 4UQ
United Kingdom
Customer service hours: Monday–Friday, 9:00 am–5:00 pm, excluding applicable holidays.
13. Statutory Rights
Nothing in this Delivery & Shipping Policy excludes or restricts your rights under the Consumer Rights Act 2015 or other applicable UK consumer-protection legislation.
Where mandatory consumer law provides additional rights, those rights take precedence.